Cottage info
Center Parcs De Kempervennen

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Welcome

On behalf of all our employees we would like to wish you a warm welcome to De Kempervennen!

 

on this site you can find the most important village telephone numbers plus general and technical information for the appliances in your cottage.

Kees Luijbregts

General Manager 

You can contact us by the following numbers:

Reserving a Table

+31 (0) 6 29189556

WhatsApp (24/7)

+31 (0) 6 82589885

Emergencies

+31 (0) 40 2083222

On the day of departure

On the day of departure …

…Put the bedsheets and towels in the green bag.

…Deposit the trash in the containers at the park.

…Take the dishes out of the dishwasher.

…Put the furniture back on the right spot.

…Put the inventory back in the right place.

…Leave the cottage at 10 a.m. at the latest

…Fill out our questionnaire

Thank you!
on behalf of our HOUSEKEEPING TEAM

Instruction Manual

TV

1

NPO 1

2

NPO 2

3

NPO 3

4

RTL 4

5

RTL 5

6

SBS 6

7

RTL 7

8

NET 5

9

Disney XD / Veronica

10

RTL 8

12

MTV

13

Comedy Central

14

Nickelodeon

15

Discovery channel

16

National Geographic

17

TLC

18

Cartoon Network

19

 Een

20

Canvas

21

Eurosport 1

22

CNN

23

BBC  ONE

24

BBC TWO

27

Das Erste (ARD)

28

ZDF

29

NDR

30

WDR

31

ARTE

33

FOX

36

24 Kitchen

39

Duck TV

40

MTV Music 24

41

Nick Toons

42

Nick Junior

45

RTL Lounge

46

SAT 1

47

Pro Sieben

801

NPO Radio 1

802

NPO Radio 2

803

NPO Radio 3FM

810

Q Music

811

Radio 10

812

Radio 538

813

Radio Veronica

814

Sky Radio

815

Slam FM

816

 100% NL

820

Studio Brussel

821

VRT Radio 1

830

BBC Radio 1

840

 Eins Live

998

Center Parcs TV NL

999

Center Parcs TV DE

 

ABC

Aqua Mundo
  • Our Aqua Mundo is open for you every day.  The opening hours can be found in the Center Parcs app. You can  close the pool locker with one euro coin.

Cash dispenser

You will find a cash dispenser in the Market Dome next to the Info Desk. 

Car-free  village 

Please remember that our village is a car-free village. Please park your vehicle in the designated parking areas after loading or unloading your luggage. If you depart before the registered departure date please report this to reception.

Charging an electric car

Your holiday is ideal for recharging the battery. That includes your electric car. Simply in our  park.

There are several charging points in the park.

Opposite car park A there is room for 1 car
 At car park B there is space for 6 cars
At car park C there is space for 2 cars

The car can be charged with the charge card or with the Orange/ Ecotap app. You can download the app at www.ecotap.nl/en/ecotap-app-manual/

Doctors and pharmacy

For information, telephone numbers and route descriptions, please contact the Reception. You can also call us on telephone number +31 (0) 40 2083333

Emergency

Report emergencies under the emergency number +31 (0) 40 – 2083222

First aid 

First aid assistance for minor accidents is administered at the:

  • First Aid Post in the Aqua Mundo. You can find the First Aid Post outside the Aqua Mundo near the climbing tower.
  • During closing times from the Aqua Mundo, please go to the Reception.
Launderette

We operate a launderette for our guests. To use the launderette you will need to purchase a launderette coin from the Reception. The dryer works with a € 0.50 cent coin. You can also drop off your laundry for a service wash. For opening times please see the Center Parcs App.

Lost and Found

For lost and found property, please enquire at our Info Desk or Reception. Recovered items will be kept for a maximum of 3 months.

Milieu

You can make a significant contribution to protecting the environment by sorting your refuse. Together, we can create a healthier legacy for our children!

Please sort your refuse as follows:

Glass:                    Bottles, glass jars, etc.

Waste paper:         Dry paper, newspapers, magazines, cardboard, etc.

Batteries:               Staff at the Reception or Info Desk will be pleased to take                                   your empty batteries.

Residual waste:    Residual waste.

The respective containers, into which you can deposit your refuse, are situated in the direct vicinity of your cottage.

Thank you for your cooperation!

On the day of departure 

To make the cleaning process more efficient, please put your bed sheets and towels in the plastic bag and leave them in the foyer of your cottage.

We kindly ask you to vacate your cottage before 10:00 a.m. on the day of your departure. All village barriers will be opened at 5:00 a.m. to ensure a smoother checkout procedure.

Please hand in your cottage keys to the Info Desk, Reception or Guest service Lodge. Obviously, we would be delighted if you spent your last day with us in the village. However, we do require you to hand in your keys before 10.00 a.m. as this will speed up the check-in process for new guests considerably.

Pets

Your pet is welcome in our village. Please mention at the reception that you have a pet. This is vital if we are to ensure that your cottage is cleaned properly for the following guests.

Please observe the obligation to keep dogs on their leashes in the park. In the park there are on several places to get dog dirt bags. Pets are not allowed in the Market Dome because of the tropical birds.

Post

Do you expect mail? Mail can be obtained from the Info Desk in the Market Dome. Outgoing mail can be deposited in the designated postal box at the Reception.

Reservation Activities 

You can book the activities on  Mycenterparcs or the Center Parcs App. You can download the Planet Center Parcs app in the App Store (Apple) or in the Google Play Store (Android). You can also book the activities at the Info Desk in the Market Dome or at the Sport Center.

 Reservation Table

To make a reservation in one of our restaurants please go to the Info Desk In the Market Dome. You can also reserve a table at restaurant reservation line +31 (0)6 – 29 18 95 56.

Security tips

For your own safety, please close all doors and windows before you leave the cottage. Please also make sure that the patio door is locked.

Do not leave any valuables laying around in your cottage. Please use the safe provided.

Our child-friendly cottages contain childproof electrical sockets. The childproof mechanisms are usually invisibly incorporated in the sockets.

When you are leaving the cottage please make sure that no naked flames are left burning (fireplace, candles including perfumed candles) and that all electrical appliances are switched off, particularly electric blankets, radiators, fondues or similar devices that you may have brought with you.

Please do not throw cigarettes or BBQ rests on the ground, especially during the summer when there is a risk of forest fires.

Smoke

Smoking (cigarettes, cigars, pipes, etc.) inside the cottages is prohibited nor in any other place where there is a risk of fire. Electronic cigarettes are tolerated inside the cottages but should preferably be used outside the cottages.

Taxi

To order a taxi, please enquire at the Info Desk or Reception.

WIFI

There is wireless internet access in the cottage. You have to select the KPN network to be able to use the WiFi network.

HOUSEHOLD REGULATIONS

 

These Household regulations apply to all parks belonging to Center Parcs (hereinafter called the landlord) and are intended for the tenants of the cottages, their parties, and in general all visitors to the parks of Center Parcs.

1.Arrangements that deviate from the clauses contained in these regulations are only valid if and insofar as such deviations are expressly agreed in writing between the tenant and the landlord.

2.This tenant, his party and in general all visitors to the parks of Center Parcs are obliged to behave correctly and to refrain from acting in a manner that could reasonably be expected to cause offence to the landlord or to other visitors.

3.The tenant is liable for any damage caused by him, his party or his visitors at the park to other people and/or to the property of the landlord or third parties at all. The sum owed by the tenant to the landlord by way of compensation for damage must be transferred as soon as the first straight forward written summons issued to that effect has been received.

4.The tenant is not allowed to keep animals at the park that cause a nuisance or an inconvenience. The same applies to engines, instruments , tools or similar objects that may, in the opinion of the manager, cause a nuisance . Radios and other sound equipment must be used in such a way that they cannot be heard outside the cottage.

5.The use of nitrous oxide (other than for culinary purposes) is strictly forbidden. The use of drugs and nitrous oxide (other than for culinary purposes) will result in a permanent removal from the village without a partial or complete refund of the rental amount and any entrance fees.

6.The use of –flying –drones by the tenant, or any visitor, is strictly forbidden within the grounds and above the respective village.

7.The landlord retains the right at all timesto enter the cottages for an inspection and /or to carry out or supervise maintenance work. This will not entitle the tenant to a full or partial refund of the rent already paid oryet tot be paid.

8.A speed limit of 15 kph applies to mechanical vehicles within the park grounds. Motorcycles, mopeds , motor-assisted pedal cycles , etc. are not allowed in the park unless the engine has been rendered inoperative.

9.Mechanical conveyances with more than two wheels belonging to the tenant or to this party or to park visitors may not be parked within the grounds.

10.The tenant, his party and /or visitors obliged to comply strictly with all directions and instructions given by or on behalf of the landlord consistent with the content of these regulations , this consistency to be judged solely by the landlord.

11.The landlord and/or the person(s) responsible for ensuring compliance with these regulations is/are entitled , either with or without first issuing a warning, to expel (or have expelled ) from the park , and deny further access to, anyone who does not comply with or who violates any of the clauses in these regulations. The landlord will not be obliged to fully or partially refund cottage rent and/or admission fees already paid yet or yet to be paid.

12.Permanent residence in the park cottages is not permitted. The tenant must all times have a fixed place of residence elsewhere.

13.The tenant is obliged to keep the interior of the cottage and the surroundings clean and free of waste. The tenant is obliged to deposit waste in the containers provided for this purpose.

14.The tenant and in general all visitors are obliged to comply strictly with all governments or statutory regulations that apply at the park. Motorboats are not allowed on the lakes in the park and swimming in the outdoor water is not permitted unless expressly indicated otherwise.

15.Outside the cottages, dogs must be kept on a lead. Dog owners must ensure that their dogs use the special dog toilets at the park.

16.The landlord is not liable for any damage and / or accidents resulting from participation in activities and / or the use of facilities etc

17.Tenants must be at least 21 years old of age.

18.The landlord is at all times entitled to temporarily close downbuildings and installations for maintenance work, without this giving the tenant/visitor the right to a full or partial refund of the rent already paid or yet to be paid.

19.The landlord reserves the right to introduce changes to the park equipment , the staff activities and the services provided to the tenant/visitor , as well as to the prices charged and any plans made or publicized.

20.If the tenant/visitor gives an incorrect name and or address, this may lead to the immediate cancellation of the tenancy agreement or reservation.

21.Cottage tenants must adhere to the arrival and departure times given. Deviation from these times by the tenant may have financial consequences.

22.Smoking (cigarettes, cigars, pipes, etc.) inside the cottages is prohibited nor in any other place where there is a risk of fire. Electronic cigarettes are tolerated inside the cottages but should preferably be used outside the cottages.

23.The Legal form of the landlord is an N.V. (NaamlozeVennootschap,orpublic limited company) The landlord reserves the right to change its legal form in the future, or to transfer its rights in relation to the park and ensuing from this contract.

Regulations deposited with the register of the District Court of Rotterdam

WiFi at Center Parcs Kempervennen

Log-in on a Smartphone or Tablet with Android

Portal

  1. Select Settings. Select WiFi and activate it. 
  2. Available KPN WiFi HotSpots networks within the range of your device appear as ‘KPN’ in the list of detected networks. Select ‘KPN’.
  3.  Open your internet browser . This will now display the HotSpots portal. If you do not see this, try browsing to, for example, www.nu.nl. You will then automatically be forwarded to the KPN HotSpots portal. 
  4. You can log in here with your account or scratch card details. At a free location, you only need to accept the conditions. You can also check ‘stay logged in’ here if you want your device to automatically connect to the KPN WiFi network in the future. 
  5. The device is now connected to the KPN WiFi HotSpots network

Please note:

Have you lost the connection? Because, for example, you are no longer in the range of the WiFi access point or a time-out has occurred (because you did not use the connection for a period). 

Open your internet browser again. If the HotSpots portal is displayed, accept the conditions and enter your details again; your smartphone will
automatically connect to the KPN network.

Log-in on a Smartphone or Tablet with IOS

Portal

  1. Select Settings. Select WiFi and activate it.
  2. Available KPN WiFi HotSpots networks within the range of your device appear as ‘KPN’ in the list of detected networks. Select ‘KPN’.
  3. The device is now connected to the WiFi network. A pop-up (Captive Portal) will now automatically appear with a login window in which you can enter your HotSpots login details. In the case of free internet, you only need to accept the general conditions. Then click on ‘log in’. Check ‘stay logged in’ if you want your device to automatically connect to the KPN WiFi network in the future.
  4. The device is now connected to the KPN WiFi HotSpots network.

Please note:

Have you lost the connection? Because, for example, you are no longer in the range of the WiFi access point or a time-out has
occurred (because you did not use the connection for a period). In that case, you can switch WiFi off and on again, and use
the Captive Portal pop-up. Deleting the network under your settings may also help.

Do you need assistance?

For more information, go to kpn.com/hotspots. Or ask your question at the reception desk.
You can also phone the help desk on +31 884687768 available 24/7.

©Copyrights Center Parcs De Kempervennen | CONCEPTERIJ