Welcome to Center Parcs “De Kempervennen”
… and welcome to your cottage or houseboat!
This information has been compiled for you to make your stay as pleasant as possible.
On this site you will find all important information about the state of affairs in the park. You can also find instructions for use of the various equipment in your accommodation here. If you still have questions after reading this information, the employees of the Reception or Info Desk will be happy to assist you.
We wish you a pleasant stay!
We can be reached at the following telephone numbers:
On the day of departure …
…Collect the bed linen and towels in the bag and place them in the hallway of the cottage.
…Collect the bed linen and towels in the bag and place them in the hallway of the cottage.
…Place the clean dishes back in the cupboards.
…Put the furniture back in the right place.
…Put the furniture back in the right place.
…Leave your cottage before 10:00. You don’t have to hand in your bracelets until you leave the park. This is possible in the designated box at the exit of the park.
… Don’t forget to complete the survey to make your next stay even more enjoyable.
on behalf of our HOUSEKEEPING TEAM
On the terrace of the VIP cottages you will find a stone barbecue. You will find the grill in the storage room of your bungalow. Replace the grill after use, clean back in the storage room of your bungalow.
There is no barbecue in the Comfort and Premium cottages. You can buy one in the Food Store. You can also buy charcoal and firelighters here.
It is only allowed to use charcoal in the barbecue (no wood) and you must comply with the following guidelines:
By any smoke production and / or open fire, call immediately the Center Parcs alarm number:
+31 (0)40-208 32 22
Disney XD / Veronica
Das Erste (ARD)
MTV Music 24
NPO Radio 1
NPO Radio 2
NPO Radio 3FM
VRT Radio 1
BBC Radio 1
Center Parcs TV NL
Center Parcs TV DE
Our Aqua Mundo is open daily. You can find the opening times in the Center Parcs App. The bracelet allow you to enter Aqua Mundo throughout your stay. The lockers work with 1 euro coins.
Upon check-in you have received a green bracelet per person. This bracelet gives access to your cottage and to the Aqua Mundo. Also, all your vouchers, packages and booked activities are registered on the bracelet. You must therefore always bring the bracelet to the restaurant or the booked activity. To use the activity gift vouchers, as part of the early bird offer, go to an information point to book for an activity.
You can withdraw cash at the Market Dome, the cash machine is located right next to the entrance to the Shop & Smile.
Please remember that our village is a car-free village. Please park your vehicle in the designated parking areas after loading or unloading your luggage. If you depart before the registered departure date please report this to reception.
Charging an electric car
Your holiday is ideal for recharging the battery. That includes your electric car. Simply in our park.
There are several charging points in the park.
At parking A there is space for 16 cars
At car parkin B there is space for 6 cars
At car parking C there is space for 2 cars
The car can be charged with the charge card or with the Orange/ Ecotap app. You can download the app at www.ecotap.nl/en/ecotap-app-manual/
For information, telephone numbers and route descriptions, please contact the Reception. You can also call us on telephone number +31 (0) 40 2083333
Report emergencies under the emergency number +31 (0) 40 – 2083222
First aid assistance for minor accidents is administered at the:
We operate a launderette for our guests. To use the launderette you will need to purchase a launderette coin from the Reception. The dryer works with a € 0.50 cent coin. You can also drop off your laundry for a service wash. For opening times please see the Center Parcs App.
For lost and found property, please enquire at our Info Desk, Reception or send an email to email@example.com. Recovered items will be kept for a maximum of 3 months.
You can make a significant contribution to protecting the environment by sorting your refuse. Together, we can create a healthier legacy for our children!
Please sort your refuse as follows:
Glass: Bottles, glass jars, etc.
Waste paper: Dry paper, newspapers, magazines, cardboard, etc.
Batteries: Staff at the Reception or Info Desk will be pleased to take your empty batteries.
Residual waste: Residual waste.
The respective containers, into which you can deposit your refuse, are situated in the direct vicinity of your cottage.
Thank you for your cooperation!
We kindly ask you to vacate your cottage before 10 a.m. on the day of your departure.
Please hand in your wristbands at the reception or deposit them in the designated box at the exit of the park. We would be delighted if you spent your last day with us in the village.
To make the cleaning process more efficient, please put your bed sheets and towels in the plastic bag and leave them in the hallway of your cottage.
Please leave the cottage tidy, empty the dishwasher, and take the trash to the appropriate containers. Don’t forget to look underneath the bed so you will not forget anything. If you want to leave early; the barriers open at 5 am.
Your pet is welcome in our village. Please mention at the reception that you have a pet. This is vital if we are to ensure that your cottage is cleaned properly for the following guests.
Please observe the obligation to keep dogs on their leashes in the park. In the park there are on several places to get dog dirt bags. Pets are not allowed in the Market Dome because of the tropical birds.
Do you expect mail? Mail can be obtained from the Info Desk in the Market Dome. Outgoing mail can be deposited in the designated postal box at the Reception.
You can book the activities on Mycenterparcs or the Center Parcs App. You can download the Planet Center Parcs app in the App Store (Apple) or in the Google Play Store (Android). You can also book the activities at the Info Desk in the Market Dome or at the Sport Center.
To make a reservation in one of our restaurants please go to the Info Desk In the Market Dome. You can also reserve a table at restaurant reservation line +31 (0)6 – 29 18 95 56.
For your own safety, please close all doors and windows before you leave the cottage. Please also make sure that the patio door is locked.
Do not leave any valuables laying around in your cottage. Please use the safe provided.
Our child-friendly cottages contain childproof electrical sockets. The childproof mechanisms are usually invisibly incorporated in the sockets.
When you are leaving the cottage please make sure that no naked flames are left burning (fireplace, candles including perfumed candles) and that all electrical appliances are switched off, particularly electric blankets, radiators, fondues or similar devices that you may have brought with you.
Please do not throw cigarettes or BBQ rests on the ground, especially during the summer when there is a risk of forest fires.
Smoking (cigarettes, cigars, pipes, etc.) inside the cottages is prohibited nor in any other place where there is a risk of fire. Electronic cigarettes are tolerated inside the cottages but should preferably be used outside the cottages.
To order a taxi, please enquire at the Info Desk or Reception.
There is wireless internet access in the cottage. You have to select the KPN network to be able to use the WiFi network space.
These Household regulations apply to all parks belonging to Center Parcs (hereinafter called the landlord) and are intended for the tenants of the cottages, their parties, and in general all visitors to the parks of Center Parcs.
1.Arrangements that deviate from the clauses contained in these regulations are only valid if and insofar as such deviations are expressly agreed in writing between the tenant and the landlord.
2.This tenant, his party and in general all visitors to the parks of Center Parcs are obliged to behave correctly and to refrain from acting in a manner that could reasonably be expected to cause offence to the landlord or to other visitors.
3.The tenant is liable for any damage caused by him, his party or his visitors at the park to other people and/or to the property of the landlord or third parties at all. The sum owed by the tenant to the landlord by way of compensation for damage must be transferred as soon as the first straight forward written summons issued to that effect has been received.
4.The tenant is not allowed to keep animals at the park that cause a nuisance or an inconvenience. The same applies to engines, instruments , tools or similar objects that may, in the opinion of the manager, cause a nuisance . Radios and other sound equipment must be used in such a way that they cannot be heard outside the cottage.
5.The use of nitrous oxide (other than for culinary purposes) is strictly forbidden. The use of drugs and nitrous oxide (other than for culinary purposes) will result in a permanent removal from the village without a partial or complete refund of the rental amount and any entrance fees.
6.The use of –flying –drones by the tenant, or any visitor, is strictly forbidden within the grounds and above the respective village.
7.The landlord retains the right at all timesto enter the cottages for an inspection and /or to carry out or supervise maintenance work. This will not entitle the tenant to a full or partial refund of the rent already paid oryet tot be paid.
8.A speed limit of 15 kph applies to mechanical vehicles within the park grounds. Motorcycles, mopeds , motor-assisted pedal cycles , etc. are not allowed in the park unless the engine has been rendered inoperative.
9.Mechanical conveyances with more than two wheels belonging to the tenant or to this party or to park visitors may not be parked within the grounds.
10.The tenant, his party and /or visitors obliged to comply strictly with all directions and instructions given by or on behalf of the landlord consistent with the content of these regulations , this consistency to be judged solely by the landlord.
11.The landlord and/or the person(s) responsible for ensuring compliance with these regulations is/are entitled , either with or without first issuing a warning, to expel (or have expelled ) from the park , and deny further access to, anyone who does not comply with or who violates any of the clauses in these regulations. The landlord will not be obliged to fully or partially refund cottage rent and/or admission fees already paid yet or yet to be paid.
12.Permanent residence in the park cottages is not permitted. The tenant must all times have a fixed place of residence elsewhere.
13.The tenant is obliged to keep the interior of the cottage and the surroundings clean and free of waste. The tenant is obliged to deposit waste in the containers provided for this purpose.
14.The tenant and in general all visitors are obliged to comply strictly with all governments or statutory regulations that apply at the park. Motorboats are not allowed on the lakes in the park and swimming in the outdoor water is not permitted unless expressly indicated otherwise.
15.Outside the cottages, dogs must be kept on a lead. Dog owners must ensure that their dogs use the special dog toilets at the park.
16.The landlord is not liable for any damage and / or accidents resulting from participation in activities and / or the use of facilities etc
17.Tenants must be at least 21 years old of age.
18.The landlord is at all times entitled to temporarily close downbuildings and installations for maintenance work, without this giving the tenant/visitor the right to a full or partial refund of the rent already paid or yet to be paid.
19.The landlord reserves the right to introduce changes to the park equipment , the staff activities and the services provided to the tenant/visitor , as well as to the prices charged and any plans made or publicized.
20.If the tenant/visitor gives an incorrect name and or address, this may lead to the immediate cancellation of the tenancy agreement or reservation.
21.Cottage tenants must adhere to the arrival and departure times given. Deviation from these times by the tenant may have financial consequences.
22.Smoking (cigarettes, cigars, pipes, etc.) inside the cottages is prohibited nor in any other place where there is a risk of fire. Electronic cigarettes are tolerated inside the cottages but should preferably be used outside the cottages.
23.The Legal form of the landlord is an N.V. (NaamlozeVennootschap,orpublic limited company) The landlord reserves the right to change its legal form in the future, or to transfer its rights in relation to the park and ensuing from this contract.
Regulations deposited with the register of the District Court of Rotterdam
Have you lost the connection? Because, for example, you are no longer in the range of the WiFi access point or a time-out has occurred (because you did not use the connection for a period).
Open your internet browser again. If the HotSpots portal is displayed, accept the conditions and enter your details again; your smartphone will
automatically connect to the KPN network.
Have you lost the connection? Because, for example, you are no longer in the range of the WiFi access point or a time-out has
occurred (because you did not use the connection for a period). In that case, you can switch WiFi off and on again, and use
the Captive Portal pop-up. Deleting the network under your settings may also help.
Do you need assistance?
For more information, go to kpn.com/hotspots. Or ask your question at the reception desk.
You can also phone the help desk on +31 884687768 available 24/7.